Terms of Service
Last updated October 10, 2026
These terms cover your use of BracketScene. BracketScene is operated by BracketScene LLC, a Georgia limited liability company.
Who may use BracketScene
You must be able to form a legal agreement to create an account. A parent or guardian may register a player who is a minor for an event; the account itself belongs to the adult who created it.
Your account
Keep your sign-in details to yourself. You are responsible for what happens under your account, so tell us at support@bracketscene.com if you think someone else has access to it.
Organizations and their events
A director or club that creates an organization on BracketScene is responsible for the events it runs: its rules, its formats, and its refund decisions. BracketScene provides the software; the organization runs the event.
Payments for organizers
Payment processing services for organizers on BracketScene are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (together, the "Stripe Services Agreement"). By agreeing to these terms or continuing to operate as an organizer on BracketScene, you agree to be bound by the Stripe Services Agreement, as Stripe may modify it from time to time. As a condition of BracketScene enabling payment processing services through Stripe, you agree to provide BracketScene accurate and complete information about you and your organization, and you authorize BracketScene to share it and transaction information related to your use of the payment processing services provided by Stripe.
When a player pays for your event, the payment goes to your own Stripe account. You are the seller: you are responsible for your event, its prize purse if it has one, refunds under the policy you post, and any taxes on what you collect. Stripe takes its processing fee from your payout. BracketScene charges a $3 service fee per player per event, collected by Stripe from each payment as BracketScene's fee. The player pays it on top of the entry unless you choose to cover it, in which case it comes out of the entry. You can see every payment, refund and payout in your own Stripe Dashboard.
If a player disputes a payment with their bank, you answer the dispute in your Stripe Dashboard, and Stripe's dispute fee is yours. If you lose the dispute, BracketScene returns its $3 service fee for that payment to you. A disputed payment is settled through the dispute, so BracketScene does not refund it again.
Refunds and cancellations
If you cancel an event, including for weather with no makeup date, every player who paid gets a full refund, the $3 service fee included. BracketScene sends the refunds itself, so you do not have to. Stripe does not return its processing fee on a refund, so cancelling costs you Stripe's fee on each payment.
If a player withdraws, they get back the share of their entry your posted refund policy gives, when they withdraw by your posted deadline. You set the policy and the deadline for each event, and BracketScene shows both to players before they pay. The $3 service fee is not refunded when a player withdraws.
If you change a roster by removing a team, declining a team held for review or swapping a partner off a team, each player taken off who paid gets a full refund, the $3 service fee included. The same goes for a player who paid while on the waitlist and never got a spot.
If a player was charged twice or by mistake, they get a full refund, the $3 service fee included.
You can also refund a player yourself from BracketScene, in full or in part. A full refund returns everything they paid, the $3 service fee included. A partial refund returns part of the entry, and the service fee stays paid.
Results and DUPR
When you register for an event on BracketScene, you agree that the results of your matches may be sent to DUPR, the rating system, with your name and DUPR id, so your DUPR rating reflects them. A player cannot opt out of this for one event. If you do not want your results sent to DUPR, do not register for an event that reports to DUPR. DUPR handles your results under its own terms and privacy policy. Until BracketScene reports to DUPR itself, an organizer may send an event's results to DUPR on their own.
SMS terms
BracketScene can text you about events and leagues you register for: check-in notices, court assignments, scores to confirm, results, league match reminders and messages from the organizer, such as a delay or a court change. We never text you marketing. You sign up on the text messages page, when you register for an event, or on your account page. Texts are optional and never a condition of registering or paying.
Message frequency varies. Message and data rates may apply. Reply STOP to any text to cancel, or HELP for help, or email info@bracketscene.com. Carriers are not liable for delayed or undelivered messages.
Acceptable use
Do not use BracketScene to break the law, to harass another person, to interfere with the service, or to access an account or organization that is not yours.
Suspension
We may suspend or close an account or an organization that breaks these terms or puts other users at risk.
The service as provided
BracketScene is provided as is, without a promise that it will always be available or free of errors. To the extent the law allows, our liability to you is limited to the amount you paid us, if any, in the twelve months before the claim.
Ending your account
You may stop using BracketScene at any time and ask us to delete your account; see how to delete your data.
Changes to these terms
We may update these terms as BracketScene adds features. When we make a change that matters, we will update the date at the top of this page.
Governing law
These terms are governed by the law of the State of Georgia.
Contact
Questions about these terms go to support@bracketscene.com.